There are many bugs in Windows 10 that can prevent you from logging into your local account. One of them is the user profile service that could not connect to Windows 10. This error may occur if the user’s profile is corrupted or if the user profile service cannot be started. It can sometimes be frustrating to see important files and documents stuck on your computer without having access to them.

The user profile service could not connect. The User Profile Cannot Load error message may also be displayed due to damaged system or registry files, antivirus software, bad hard drive sectors or problems with the Windows 10 update.

How to correct a login error of a user profile in Windows 10

You can easily solve the connection problem by following the solutions below. There is a certain condition for logging on to Windows. You can request a condition if your only account is blocked. Make sure that you have followed all the steps correctly to unlock your account and have not logged into the User Profile Service. Error The user profile is not loaded in Windows 10.

Requirements – Enter protection mode and activate the hidden administrator account

You can restart the computer in secure mode and have the hidden administrator account make the following corrections. However, if you can log in with your existing administrator account, you can skip the condition and continue with the solutions.

Users can refer to the manual for entering Safe Mode in Windows 10 to learn the different options, even if you are not logged in. Once in safe mode, locate the command line from the Start menu and select Run as Administrator.

In the command line terminal, type the following command and press Enter to execute it.

Network administrator / active:yes

Activating the built-in administrator account 2 Activating the hidden administrator account

Now boot Windows normally and log in as a hidden administrator. Make sure to deactivate the administrator account after logging in with your local account.

Pay attention: The command to deactivate the hidden administrator account can be found at the end of this manual.

1. Reboot PC

If the problem is caused by a temporary error, a quick restart may solve the problem. And if you’re lucky, there won’t be any more errors rebooting your system.

After entering the administrator mode, click the Windows icon, and then click the power button. Click the Restart button to restart the computer.

Reboot the system to 5 Reboot the PC

After rebooting your computer, try logging into the locked account again and see if you can do this without any problems.

2. Update of the Windows 10 operating system

In case of a problem with the Windows update, you can update it again using the hidden administrator account.

Press the Windows + I key to open the Windows Settings application and go to Updates and Security. In the left pane, go to Windows Update and click Check for Updates.

Check for updates in Windows 10 4 Click Check for updates.

Download and install the updates now; this may take some time, depending on the size of the update. Restart the computer, perform the update, and make sure you can log in to your local account without the user profile service not being able to log in to Windows 10.

3. Change the start type of the user profile service

If you are having problems with the User Profile service, you will not be able to log into your account and will experience errors with the Windows 10 service. To fix this, you can change the startup type of the user profile service and make it work.

Press Windows + R to run the application and type services.msc.

Services opened via Race 4

Legend: Open application services

Find the User Profile service in the Services application and double-click on it to open its properties. Now select Automatic for the startup type on the General tab. Click Apply and OK to save it.

Changing the start type of the user profile service Changing the start type to automatic

If the user profile service is not active, click the Start button in the Properties window to start it. You can then reboot the computer and check for connection errors.

4. Execution of SFC command

Corrected system files can also prevent the User Profile Service from logging on to Windows 10. You can check and repair damaged system files using the System File Checker (SFC) utility.

Open a command prompt with administrator rights and execute the sfc /scannow command. You can read the full sfc / scannow manual to learn more about the process and this tool in detail.

When this utility repairs the damaged files, you can reconnect to your local account.

5. Using the DISMUtility

If the SFC scan did not repair the damaged system files, try using the Deployment Image & Servicing Management Scan (DISM) utility. This can also be done by simply executing a single command in the command line terminal.

Enter a command from the Start menu and right-click to open it as an administrator. Type the following command into the terminal and press Enter.

DISM /Online / Clean image / Restore status

Disassembly order 2 Execution of the disassembly order

You can try to reconnect to the blocked account to see if you can do this without any problems.

6. Copy the default folder of another Windows computer 10

You can copy the default folder from another Windows 10 PC with the same version and operating system.

To check the version, right-click on this computer and select Properties. You will find the necessary information in the Windows Specifications section.

Window specifications Window specifications

Once you have found a match, follow the instructions below on the other computer.

Navigate to the C:Users folder and click on the View tab on the menu bar. Select the check box next to Hidden items to see the default folder.

Show hidden items in user directory Show hidden items in user directory

As soon as the default folder is visible, right-click on the folder and copy and paste it onto the USB stick.

Copy the default folder Copy and paste the default folder to the USB stick.

Now go back to the corresponding computer and rename the Default folder to Default.old. You can then connect a USB stick and copy the Default folder from there to the C:Users folder of the PC in question.

Then, restart your computer and make sure you have discarded the user profile service of an unauthorized connection in Windows 10.

7. Checking for plate defects

Errors and bad disk sectors may prevent you from logging in with your local account. You can use the chkdsk command to check the hard disk for errors and correct them.

Make sure you don’t have any open applications or unsaved files before trying this command. The command reboots the computer to check the system’s hard drive for errors.

Open a command prompt with administrator privileges, as described above, and execute that command.

chkdsk c: /f/r

You can replace the alphabet C with the letter of your system drive. After checking for errors and restarting the system, please check if you can login to your local account.

8. Change of registration

You can modify the registry to fix the error connecting the user profile service in Windows 10. It takes a long time to change the record, but you should be able to reconnect without an error message.

Step one: Open up and regedit there. Press the Enter key to open the registry editor.

Step two: In the Register Editor window, navigate to the next path.

HKEY_LOCAL_MACHINESOFTWARmicrosoftWindows NTC CurrentVersionProfileList

Step three: Now find the registry keys with the prefix S-1-5 in the ProfileList folder and open each key to find the key that belongs to the locked profile.

To check which registry belongs to the profile of the user causing the error, check the Data field in ProfileImagePath. You will find the name of the account.

Profile name Account name in ProfileImagePath data field

If you have two S-1-5 registers with the same suffix line and the same ProfileImagePath, follow these steps. However, if there is only one folder with your ProfileImage path, you can go directly to step 5.

Step four: One file has a .bak and the other doesn’t. The .bak folder is a backup folder that can be used if the original is damaged.

Rename the .bak folder by removing the .bak at the end. Now another folder which didn’t have a .bak extension will be renamed at the end by adding a .bak.

Simply put, you’ve swapped the names of the two folders.

Step five: Open the folder with the specified criteria. When you rename a folder, you open the folder without the .bak extension.

Step six: Double-click on State DWORD and change the value to 0. Press OK.

Define status data as 0 Define status data as 0

Step seven: If you have a DWORD RefCount in the same registry, change the value to 0 and click OK.

Many systems did not have a DWORD RefCount. So if you don’t have that word, you can just skip this step.

Then restart your computer and try logging into the blocked account again. You will probably get rid of the user profile service for users who have not logged in. Cannot load the user profile in Windows 10 on the login screen.

9. NTUSER.DATfile change

If the NTUSER.DAT folder is damaged or corrupted, you may experience connection problems. You can solve this problem by replacing the NTUSER file.

Step one: Log in to the hidden administrator account and navigate to C:UsersDefault. If you don’t see the default folder here, make sure you enable hidden items as described in the solution above.

Step two: Now copy the NTUSER.DAT file and paste it somewhere else. Be careful not to place it in a user’s folder.

Copy the default folder 1 Copy the file NTUSER.DAT to another folder.

Step three: Navigate to C:UserPublic

Then copy and paste the NTUSER.DAT folder into the C:UsersDefault folder.

Restart the system and check if the user profile service that could not be accidentally logged in to Windows 10 has disappeared.

10. Creating a new user account

You can create a new user account and transfer all data from the damaged user account to the new one. Make sure you are logged in with the hidden administrator account to create a new account.

You can easily create a new account by going to the ➜ Accounts settings and following the on-screen instructions. If you need help, follow the Windows 10 User Account Management Guide.

Then go to C:Users, copy all necessary folders and documents from the damaged user profile and paste them under the newly created profile. You must do this with a hidden administrator account, otherwise there may be problems with permission.

11. Deleting the MIP and creating a new account

Disclaimer : This solution poses certain risks and may be problematic for some users. Therefore, we recommend that you back up the registry and create a system restore point before making this correction.

You can delete the MIP and create a new user account. This can only work if you have multiple user profiles on your system.

Step one: Open the registry editor and go to –

HKEY_LOCAL_MACHINESOFTWARmicrosoftWindows NTC CurrentVersionProfileList

Step two: Check the S-1-5 and ProfileImagePath keys in all S-1-5 folders to determine if a user profile is corrupt.

Step three: Once you have found the profile, right-click on the registry key and delete it.

Delete damaged MIP Delete damaged MIP

If there are two identical PIM’s with and without the .bak extension, remove them one after the other.

Now create a new user account and access the work. For information about creating a new account, see solution #10.

12. Reset windows 10

You can reset Windows 10 without deleting personal files and data. The installed software will be deleted, but personal files will not be affected. The last option to fix the connection problem with the User Profile Service in Windows 10 is to restart the PC.

For information about resetting Windows 10, see our guide. Make sure you select the option to save files when prompted to do so when resetting. Please check if you can login to the account without any problems.

Disable hidden administrator account

When you are finished, it is important to disable the hidden administrator account to prevent any threats to the system. You can log in under a different user account and open the command prompt as administrator. Execute the following command in the command line terminal window.

User network administrator / active:no

Deactivating the administrator account 2 Deactivating the built-in administrator account

The system will then restart; the deactivated account will no longer appear on the login screen for the other user accounts.


You can avoid logging in by entering wrong passwords and preventing certain Windows services from starting. One of the errors that can prevent a user account from logging in is the login error of the User Profile Service in Windows 10. The above list of solutions will help you to easily correct this error.

Although some solutions require technical knowledge, a reboot can solve the problem if it is caused by a small technical error. The solution that is questioned depends on the reason why you have this error on the login screen.

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