Facebook-owned WhatsApp is one of the most widely used internet messengers today with over 300 million daily users. In addition to the standard chat, you can also send all kinds of multimedia files with it. However, it is not very useful if WhatsApp does not receive messages.

Users said they could not see the messages they received, but curiously, they could send messages without any problems. Find out how to solve this problem by following the steps below.

Table of contents :

  1. Make sure you have not locked the ignition.
  2. Clear the cache
  3. Reinstall WhatsApp
  4. Turn off mobile data restrictions
  5. Memory check
  6. Leaving a beta program
  7. Returning to an older version of WhatsApp

Why can’t I get messages on WhatsApp?

If you are not receiving messages on WhatsApp, it is probably a general server issue. On the other hand, the problem may be on your side. In most cases, the contact is accidentally blocked or there are connection problems.

In any case, we recommend that you browse through the following list to find and fix the problem. We hope you will be able to receive messages on WhatsApp again by following the solutions we have provided.

Solution 1 – Make sure that the contactis not blocked.

First of all, make sure that the contact you are sending the files to is not on the block list. If a contact is blocked, you cannot see any of the messages sent to you. Sometimes you even get a notification by accident, but it doesn’t arrive.

Follow these steps to check your blacklist:

  1. Open WhatsApp.
  2. Tap the three-point menu and open Settings.
  3. Select an account.
  4. Open secrecy.
  5. Select Locked contacts.

  1. Unlock contacts so they can send you messages on WhatsApp.

Solution 2 – Clear the cache and check the connection.

Next, make sure your device is connected to a Wi-Fi network or that your mobile data connection is enabled. Sometimes, some multimedia messages cannot be sent completely due to an unstable connection.

Then we recommend that you delete the WhatsApp data in your phone’s cache. If you are not sure how to proceed, follow the steps below:

  1. Open the settings.
  2. Select applications.
  3. Open application management.
  4. Search and open WhatsApp.
  5. Ergot memory.
  6. Clear the data and restart the device.

Fix: WhatsApp not receiving messages

  1. Log in with your number and check the improvements.

Solution 3 – WhatsAppMove

If the application still behaves incorrectly, a reinstallation may be helpful. This also allows you to get the latest stable WhatsApp release. Only save the history of your discussions, otherwise you will lose all your messages.

Here is how to reinstall WhatsApp on your phone :

  1. Go to Settings > Apps > WhatsApp and delete the application.
  2. Restart your phone and open the Play Store.

Fix: WhatsApp not receiving messages

  1. Find WhatsApp and install it.
  2. Look for improvements.

Solution 4 – Turn off mobile data restrictions

Some OEMs offer the ability to disable or limit mobile data for each application. So if you cannot receive messages on WhatsApp with mobile data enabled, we suggest you check this feature, which may prevent WhatsApp from using the mobile connection.

That’s what you have to do:

  1. Open the settings.
  2. Select applications.
  3. Open application management.
  4. Select WhatsApp from the list.
  5. In the Limited data usage section, make sure Wi-Fi data and mobile data are enabled.

Fix: WhatsApp not receiving messages

  1. Now open WhatsApp, click on the three point menu and open Settings.
  2. Choose Data Usage and Storage.
  3. Under Automatic media download, select the files you want to download for mobile data, Wi-Fi, and roaming.

Solution 5 – Memory check

As you already know, you need to download and save the multimedia content received via WhatsApp to your device to open it.

Well, despite the fact that WhatsApp compresses files a bit to make them smaller, videos and photos are pretty big these days. And if you don’t have enough memory, you can’t receive files.

We recommend backing up some files to cloud storage, an SD card, or a computer and deleting them from your phone to free up space. In addition, deleting cached data from applications gives you a large amount of free space.

Learn how to delete data in your phone’s cache:

  1. Open the settings.
  2. Select Memory.
  3. Click on the data in the cache.
  4. Confirm the removal of the cached data when prompted.

Fix: WhatsApp not receiving messages

  1. That should give you some more room.

Solution 6 – Beta exit program

Even if you have subscribed to the WhatsApp beta program, we recommend that you save it and stick to the public version for now.

Here’s how to leave a beta program on WhatsApp:

  1. Outdoor games store.
  2. Search for WhatsApp and scroll down.
  3. Under You are a beta tester, click Exit.

Fix: WhatsApp not receiving messages

  1. Once you have completed the beta program, you will need to update the application.

7. Returning to an older version of WhatsApp

Finally, you can use the APK to revert to an older version of WhatsApp and hopefully fix issues that may only be present in the current version. We’ve written a lot here about the benefits of this process.

  1. Go here to APKMirror and download the old APK version of WhatsApp. You can also try a different version than the one currently installed on your device. Beta versions are also an option, but we recommend avoiding them due to stability issues.
  2. Uninstall the application as described in solution 3.
  3. Allow the installation of the application from external sources.
  4. Install the APK, log in and look for improvements.

With this step, we can conclude this article. Thanks for reading and let us know your problem or alternative solutions in the comment section below. Your comments are welcome and, in addition, please visit our Twitter and Facebook pages.

Editor’s comment : This article was first published in November 2019. We made sure it was fresh and accurate.

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