Netflix offers Ultra HD (UHD) 4K games for your viewing pleasure. With 4K content, you can watch movies or TV series with the highest quality standards. However, some users say they are not getting Ultra HD 4K videos or titles are not showing up on their Netflix account. If this is the case with you, there may be a reason. Read on to find out how to fix the problem.

Why isn’t Netflix showing movie titles in Ultra HD 4K?

Your device must meet certain requirements before you can start streaming 4K movies and TV shows on Netflix. First, you must have an internet connection of at least 25MB. Second, Netflix also has a separate data plan that only broadcasts Ultra HD content and costs more than other regular data plans. Finally, there are also special models of TVs and devices that can play 4K movies.

Correcting Ultra HD 4K titles that don’t appear on Netflix

If you are experiencing an error with Ultra HD titles on Netflix, you can try one of the following solutions. Follow the step-by-step guide and see if it fixes the error or not.

Solution 1 – Check the speed of your WiFi internet connection.

Credit: Windows Dispatch

Streaming content in Netflix Ultra HD and 4K formats requires an internet speed of at least 25 MB. Anything below this limit will only result in an error message. Run a speed test to determine whether or not your internet connection meets this requirement. If your internet speed is below 25 MB, you can call your internet provider and ask how to increase it.

Solution #2 – Check your Netflix subscription.

Screenshot: Shipping windows

Netflix offers three subscription packages. Basic offers unlimited content when viewed on any device. The Standard plan offers all the benefits of the Basic plan, but with additional HD content. If you are looking for Ultra HD, you should upgrade to the Premium plan, which gives you all the benefits of the Standard plan plus movies and programs in 4K. The Premium plan costs $17.99 per month.

  • To change your Netflix plan, go to
  • Log in to your account.
  • Look up the details of the plan.
  • Choose Edit Plans.
  • Select “Premium Plan.”
  • Select Continue or Update.
  • Click on “Confirm Change” or “Confirm”.

Solution #3 – Change the parameter for reading Netflix to “High

Screenshot: Shipping windows

Netflix has four playback parameters: Low, Medium, High and Automatic. Low offerings can reach 0.3 GB per hour, Medium offerings 0.7 GB per hour. High offers up to 3 GB per hour for HD content and 7 GB per hour for Ultra HD. Automatically adjusts playback to the current internet speed.

  • To change the settings, go to
  • Log in to your account.
  • Click on your profile.
  • Select a photo from your profile.
  • Click Account.
  • Select My Profile.
  • Accessing the playback settings.
  • Choose High.

Solution 4 – Check the technical data of the device.

Hisense H8G Quantum Series (Credit: Hisense)

Can your device handle Ultra HD content? Only certain televisions, devices and smart computers can play 4K games.

For smart TVs, some examples of brands with access to ultra-high resolution include the LG CX OLED series, the Sony Bravia X900H series, the TCL 6 QLED series with MiniLED, the Hisense H8G Quantum series, the Samsung Q80T QLED TV and the Vizio P-fair Quantum X.

If you want to use a computer, you will need a 60 Hz monitor. For Windows, use the Microsoft Edge browser and download the latest updates for the Windows 10 operating system. For Mac, use MacOS 11.0 Big Sur and the latest version of the Safari browser.

Solution #5: Correct Ultra HD 4K titles that don’t air on Amazon Fire TV or Fire TV Stick.

To watch movies and TV shows with ultra-high definition on Amazon Fire TV or Fire TV Stick, you may need to change the video resolution settings on your device. To change the settings, follow these steps:

  • From the Amazon Home screen, go to Settings > Display and Sounds > Display.
  • Select the video resolution settings.
  • Auto power off (up to 4K Ultra HD).
  • If only Auto and non-Auto mode (up to 4K Ultra HD) is available, your Fire TV may not support Netflix’s Ultra HD requirements.
  • Try streaming the content again on Netflix.

Did any of the Netflix methods solve the problem of viewing and playing Ultra HD 4K content on your device? If none of these methods work, please contact Netflix customer support at Let us know how you solved the problem in the comments below.

Frequently asked questions

Why isn’t Netflix showing 4K?

To watch Ultra HD movies, you may need to change the video resolution settings on your device. … If you see Auto but no Auto (up to 4K Ultra HD), check that your Amazon Fire TV device meets our Ultra HD resolution requirements. Try Netflix again.

How do I get 4K Ultra HD on Netflix?

If your device supports Netflix Ultra HD streaming and you have a plan that offers it, you can search Netflix for “4K” or “UltraHD” to find titles available in Ultra HD. When you watch movies, Ultra HD programs and movies will display the Ultra HD logo next to the description.

Why isn’t my Netflix playing in HD?

Make sure you have “Allow HD” enabled in your video player and that your account’s playback settings are set to “High”. To get to “Playback Settings,” hover over your profile picture, click on “Account Settings” and scroll down to “Playback Settings.” Here you will find more information about Netflix’s resolution and supported browsers.

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